Imagine being able to integrate business class phone systems, collaboration and virtual meetings and your contact call center all within a secure and reliable unified communications suite. This means you can work anywhere, get customer information instantly and route calls efficiently to communicate in real time all over the world. Increasingly, Unified Communications can integrate your office communications and help you help customers.
Unified Communications Adoption Continues to Grow
According to an article by Grand View Research, the market for Unified Communications is expected to grow to $167.1 billion by 2025, with a growth rate of 16.8% in upcoming years. Unified Communications, provides businesses a tightly integrated solution consisting of VoIP, along with applications such as video, web collaboration, and mobility. Three popular components of Unified Communications are Voice Over IP (VoIP) technology, web conferencing and call center technology. Voice Over IP helps businesses move from a private-branch exchange to a methodology that uses the Internet. Web conferencing allows companies to communicate with customers and employees in other parts of the world. Call center technology can speed communication through integration with CRM, to route the call to the best person to serve the customer.
Benefits of Adopting Unified Communications
Not only is UC an efficient way to integrate a business’ operations, it can help companies save money and increase revenue. Managers in the office can communicate with employees out in the field, and with voice mail that flows to email, employees in the office can get a quick answer to a question, or more information, with minimal wait time. The speed of processes can improve, helping a business gain a competitive advantage–for example, moving a loan application quickly toward approval. Also, cloud-based Unified Communications moves capital expense associated with large deployments to a subscription-based operating expense.
What to Consider when Adopting a UC Solution
When considering Unified Communications, be sure to consider the specific needs of your business and how integrated communication can help reach business goals. Also, evaluate the health of your network, whether it can support cloud-based unified communications, and what parts need upgrading or changing.
Unified Communications will become more common in the next decade. To evaluate your readiness, and get your network in shape, contact your trusted technology advisor today.